// work *
[REDACTED] - Lead product owner
Driving customer-led outcomes in personalised content for the retail banking sector.
[REDACTED] - Experience product owner
Designing complex microservice-led systems for the public dental service sector.
Specsavers - Product owner & delivery Lead
Creating a hot-house retail incubator from the ground up in Belgium.
Virgin Media O2 - Product owner
Creating a new customer proposition, journeys and experiences for the Virgin Media O2 joint venture partnership.
Accenture Song - Design ethics & responsibility lead, UK
Designing guard-rails and ethical standards for how Accenture provides experience-led services.
Department for Work & Pensions - Physical workplace research lead
Listening to how workplaces are changing in a post-COVID world, and designing new space archetypes for the hybrid office.
Department for Work & Pensions - Digital workplace research lead
Designing a life-centric feedback framework for a digital workplace supporting our public servants.
Liberty Global - Analytics UX & research lead
Designing internal tools for reporting, leading design and research for an analytics incubator.
Save the Children - Beca XR UX lead
Designing AR and VR career tools for youth in Vietnam.
Department for Education - Service design lead
Exploring service concepts in VR and emerging tech for teacher training and immersion.
University of Manchester - Innovation & service design lead
Managing and delivering innovative emerging tech products in a higher education context.
University of Manchester - Student lifecycle research analyst
Re-designing the student digital and university service experience for all.
Royal Mail Group - Analytics product owner
Developing internal logistics management reporting and tools.
Levitt Bernstein People Design - Architectural assistant (part I)
Designing educational buildings, care settings and social housing.
University of Cambridge - Building energy peformance analyst
Exploring cheaper, more efficient ways of monitoring energy usage across the university.